Privacy policy

This Privacy Policy explains how FIXRA Limited (“we”, “us”, or “our”) collects, uses, stores, and shares (‘process’) your personal information when you use our services (“Services”). This includes when you: 

• Visit our website at https://fixra.com or any site linking to this policy
• Interact with us in other ways, such as through marketing communications or events

If you have any questions, please contact us at hello@fixra.com. If you do not agree with this policy or our practices, please do not use our Services.

1. What Information We Collect

Personal Information You Provide to Us

We collect personal information that you voluntarily give us when you:

• Create an account
• Contact us or request information
• Use features of our Services

This may include:

• Name
• Phone number
• Email address
• Postal address
• Username and password
• Communication preferences
• Billing details

We do not intentionally collect or process sensitive personal data.

Payment Information

If you make a purchase, we may collect details required to process your payment (e.g., card details). Payments are securely handled by third-party providers such as Shopify, PayPal, Apple Pay, Klarna, and Google Pay, which manage and store this information under their own privacy policies.

Information Collected Automatically

When you use our Services, we automatically collect certain technical information. This does not directly identify you but may include:

• IP address
• Browser type and device details
• Operating system and language
• Usage behaviour and interaction data
• Location (approximate or precise depending on settings)

This information helps us maintain security, improve functionality, and analyse performance.

We also use cookies and similar technologies. Please refer to our Cookie Policy for details.

Types of Automatically Collected Data

• Log Data: Records of activity such as pages visited, timestamps, and actions taken
• Device Data: Information about your device, including identifiers and configuration
• Location Data: Based on your device settings, which you can control or disable

2. How We Use Your Information

We process your information to operate and improve our Services, including:

• Creating and managing your account
• Providing products and services
• Responding to queries and offering support
• Sending service-related updates
• Processing orders, payments, and returns
• Requesting feedback
• Sending marketing communications (where permitted)
• Personalising content and advertising
• Preventing fraud and ensuring security
• Analysing usage trends
• Improving our services and marketing effectiveness
• Protecting individuals from harm where necessary

3. Legal Bases for Processing (UK GDPR & GDPR)

We only process your personal data where lawful. This may include:

• Consent: Where you have agreed to specific uses (you can withdraw consent anytime)
• Contractual necessity: To fulfil services you request
• Legitimate interests: For business operations that do not override your rights
• Legal obligations: To comply with applicable laws
• Vital interests: To protect vital interests in threatening situations

4. Sharing Your Information

We may share your personal data with trusted third parties who assist us in delivering our Services. These may include:

• Payment processors
• Analytics providers
• Marketing and advertising platforms
• Website hosting providers
• Order fulfilment partners
• AI and data processing tools

All third parties are contractually required to protect your data and use it only as instructed.

Business Transfers

Your data may also be shared during business transactions such as mergers, acquisitions, or asset sales.

5. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Ensure site functionality
• Improve performance
• Personalise content and advertising

Third parties may also use tracking technologies for analytics and advertising purposes.

Google Analytics

We use Google Analytics to understand how users interact with our Services. You can opt out via:

https://tools.google.com/dlpage/gaoptout

More details are available in Google’s Privacy Policy.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this policy, unless a longer period is required by law.

When no longer needed, data is either deleted, anonymised, or securely stored until deletion is possible.

7. Data Security

We implement appropriate technical and organisational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorised access.

You are responsible for ensuring you access our Services in a secure environment.

8. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from children. If we become aware of such data, we will delete it promptly. Please contact us at hello@fixra.com if you are aware of any data we may have collected from a minor.

9. Your Privacy Rights

Depending on your location (including the UK, EEA, and Switzerland), you may have rights to:

• Access and obtain a copy of your personal data
• Correct inaccurate information
• Request deletion
• Restrict processing of your personal information
• Transfer your data, if applicable
• Object to certain processing activities
• Avoid automated decision-making

You may also lodge a complaint with your local data protection authority.

Withdrawing Consent

You can withdraw consent at any time by contacting us.

Marketing Preferences

You can opt out of marketing communications by:

• Clicking “unsubscribe” in emails
• Replying “STOP” to SMS messages
• Contacting us directly

Managing Your Account

You can update or delete your account by:

• Logging into your account settings
• Contacting us

We may retain limited information for legal or security purposes.

10. Do Not Track (DNT)

Currently, there is no universal standard for Do Not Track signals, so we do not respond to them at this time.

11. Modern Slavery Statement

FIXRA Limited is committed to ethical business practices and opposes all forms of modern slavery. We regularly review and audit our supply chain and require suppliers to uphold our standards.

12. Promotional Data Sharing

If you participate in promotions (e.g., cashback or free gifts), we may share limited personal information (such as your name and address) with partners solely to fulfil the promotion. These partners are required to protect your data.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be indicated by the updated date. Significant updates may be communicated directly.

14. Contact Us

If you have questions about this Privacy Policy, you can contact us at:

FIXRA Limited

6 The Cubic Estate

Eastman Way

Hemel Hempstead

HP2 7DU

 

📧 hello@fixra.com

📞 02038593292